QuoForm Terms of Service

Draft. Last updated: [OWNER: date].

These terms are between [OWNER: legal company name], [OWNER: registered address] ("we", "us") and the person or company that installs QuoForm on a Shopify store ("you", "the merchant").

1. What QuoForm is

QuoForm is an app for Shopify stores. It lets you build forms and quote requests, receive and answer them, and turn quotes into draft orders. It runs inside the Shopify admin and adds blocks and an embed to your online store theme.

2. Accepting these terms

You accept these terms when you install QuoForm. If you install it for a company, you confirm you may bind that company. You also stay bound by Shopify's own terms for your store.

3. Your account and your store

You sign in to QuoForm through Shopify; we do not hold a separate password for you. You are responsible for who in your team can use QuoForm on your store and for the content of your forms, quotes, emails and any text you publish through the app.

4. Plans, billing and trials

• QuoForm has a free plan and paid plans. What each plan includes is shown in the app on the Plans screen and is enforced by the app.
• Paid plans are charged through Shopify Billing, on your Shopify invoice. We do not receive card details.
• Trials, discounts, refunds and what happens to your data when you change or cancel a plan: [OWNER: trial length, refund policy and downgrade rules as you want them stated].
• If you go over a plan limit, the app tells you in the screen where it applies and may block the action that exceeds the limit. We do not delete your data because you went over a limit.

5. Your data and ours

• You own the content you and your customers put into QuoForm ("merchant data"), such as form submissions, quotes, messages and files.
• For personal data of your customers in merchant data, you are the controller and we are the processor. The Data Processing Agreement (/dpa) applies and forms part of these terms.
• We use merchant data only to provide QuoForm to you, as described in the Privacy Policy.
• Data is deleted as the Privacy Policy and the app's Privacy screen describe: automatically after the retention period you choose (30 to 1,095 days, default 365), when a customer is erased through Shopify or the app, and after you uninstall.

6. Your responsibilities

You agree to:

• use QuoForm lawfully and tell your customers what you collect and why (the app gives you a privacy-policy paragraph to copy; the legal duty stays with you);
• not use QuoForm to send spam, to collect data you have no right to collect, or to upload malware (files are scanned, and infected files are refused);
• keep the credentials and API keys you create in the app (for example integration keys and API keys) secret;
• not try to break, probe or overload QuoForm, or to reach another merchant's data.

7. Email

QuoForm can send email on your behalf. By default mail goes through our shared sending domain with your store name in the display name; you can verify your own domain. You are responsible for the content of messages you send and for having a lawful basis to send them. Addresses that bounce or complain are suppressed automatically.

8. AI features

AI features are off until you switch them on. When on, text from your forms and quotes (except fields you mark sensitive) is sent to the AI provider to produce drafts; drafts are never sent to a buyer without your confirmation. You are responsible for checking AI output before you use it. See the Privacy Policy for the provider.

9. Third-party services

QuoForm works with Shopify and, if you turn them on, services you choose (for example a CAPTCHA provider or an integration). Their terms apply to your use of them. We are not responsible for them.

10. Availability and support

We aim to keep QuoForm available but do not promise it will never be interrupted. Maintenance, a provider outage or a problem at Shopify can interrupt it. Support: [OWNER: support email and the response time you commit to, if any].

11. Intellectual property

We keep all rights in QuoForm. You get a right to use it while you are installed, as long as you follow these terms. You keep your rights in your content and give us the right to process it only to run QuoForm for you.

12. Suspension and ending

You can stop at any time by uninstalling QuoForm. Shopify then tells us, and we delete your store's data within the time stated in the Privacy Policy. We can suspend or end your access if you seriously or repeatedly break these terms or if the law requires it; where we can, we tell you first and give you the chance to export your data.

13. Warranty and liability

[OWNER: warranty disclaimer and limitation of liability, as reviewed by your lawyer. This section must not be written from this draft.]

14. Changes

We may change these terms. We will tell you in the app or by email before a material change takes effect: [OWNER: notice period]. If you keep using QuoForm after the change takes effect you accept it; if you do not agree, uninstall.

15. Governing law and disputes

[OWNER: governing law, courts or arbitration.]

16. Contact

[OWNER: company name, address and contact email].